We generate performance by applying Genoa solutions, through digital services, and based on monthly usage.
Through our digital solutions, we improve the performance of companies, applying cutting-edge technology based on artificial intelligence and neuroscience.
Our digital services predict, respond and act on interactions with consumers, bringing efficiency and proactivity in the relationship with the brand.
We believe in the data independence model and, therefore, do not generate “lock-in” within our platform, once any inference or enriched (by AI) data could be easily exported to any data-lake with no additional cost.
Genoa’s Approach
Our technological solutions developed with Artificial Intelligence, Big Data and Neuroscience, encompass two dimensions: People Analytics + Consumer Analytics, with a focus on improving Companies’ Operational Intelligence.
We understand the behavior of your consumer by monitoring the Customer Journey. to detect anomalies or opportunities.
Operational Intelligence analyzes and transforms data into information that is relevant to the business, improving process efficiency, customer satisfaction and enabling more significant results.
We integrate with the platforms that companies already operate, without the need for other investments. Click here and contact us.
Genoa’s Cognitive Services
Genoa’s Cognitive Services
Listen/Detect
Resolve/Act
Monitor/Predict
Listen/Detect
Resolve/Act
Monitor/Predict
Our pioneering solution uses neuro science models to identify each customer’s emotional journey in order to increase sales, engage and retain costumers.
Anticipating needs is essential to provide the best customer experience. Through the most advanced technologies, we capture information relevant to the business about customer interactions (voice-text), such as potential disputes, cancellations or information about the competition.
The platform addresses problems of command and control of customer cervice channels in a convergent and unified way by applying cognitive computing. It identifies the consumer journey, improving their experience and making the service channels more efficient.
We automate customer service processes using augmented intelligence. This makes the relationship chain more efficient, generating key information and insights for decision making and action.
With the information generated by our technology, we trigger actions for each of the situations that may arise during interactions with customers. We can interact through different service channels such as chat, voice, mail, others.